Salon Policies

We look forward to seeing you at your appointment

Please review our updated Covid-19 policies & procedures.

MASK UPDATE AS OF FEB 12, 2022 PER THE CITY OF BEVERLY, MASK MANDATES HAVE BEEN LIFTED! If you would like to wear a mask, please do so. If not, show us your beautiful face!

COVID-19 PROTOCOLS

If you are experiencing COVID-19 symptoms or are waiting on a pending test please cancel your appointment. In this case our normal cancelation fee will be waved. Please note that you will be required to wait 10 days before rescheduling your appointment. The safety of our clients and stylists is our upmost priority.

If you are compromised & have a special request for your stylist to wear a mask, we would be happy to accommodate you during your appointment. We want all of our clients to feel comfortable.

BOOKING YOUR APPOINTMENT

In order to secure your reservation at Station 2 Salon, you will be required to provide a credit card on file. Please note, your card info is to secure your appointment ONLY. You will not be charged prior to your appointment, with the exception of our cancellation policy, should you fail to give enough notice.

We appreciate your business and will do our very best to accommodate your unexpected conflicts.

CANCELLATION POLICY

We understand that things may come up and sometimes you cannot make your appointment. However, we ask that you reschedule or cancel your appointment at least 24 hours before your scheduled appointment so we can fill your spot. Your appointment is important to us and our stylist’s time is valued. Cancellations after 24 hours notice will be charged 50% of the scheduled service. No show/no call will be charged 100% of the scheduled service. Please call the salon directly to reschedule or cancel.

NO CALL/NO SHOWS

If you do not cancel/reschedule, or if you do not show up on the scheduled date and time of your appointment, you will be charged the full cost of the service that was originally scheduled, as our stylists’ time is valuable.

REFUNDS

We do not issue refunds for the cost of services. However, if you are not 100% satisfied with your hair, please reach out to us to adjust or change your cut/color within 2 weeks after your previous hair appointment. Our goal is to make sure all of our clients are happy.

It is our priority to conduct thorough consultations for all services provided through the salon. However, it is each clients’ responsibility to be transparent about their hair history. Any damage caused to the hair as a result of undivulged information during the consult is not the responsibility of the stylist or Station 2 Salon.

Thank you for your support and the understanding of our salon policies!